TurboTax® Software Support Get Answers to Your Tax Questions and Help Using TurboTax

Our tax experts are available 7 days a week from 5 AM to 9 PM PT from the January date the IRS starts accepting tax returns through the April filing deadline.From mid-April through early January, they’re available Monday-Friday from 5 AM through 5 PM PT. With Live Full Service, we’ll https://turbo-tax.org/ start by asking you questions about your tax situation. This can be done online, or with the help of a live tax preparation assistant. We’ll use what you tell us to match you with a tax expert who understands your situation, has relevant expertise, and is in a relevant location.

Do you need an EIN number?

  1. The IRS identifies taxpayers by their Social Security numbers, but what about businesses?
  2. Yes, you may work with the same expert who prepared your tax return, when available.
  3. TurboTax Online offers the convenience of preparing and e-filing your tax return from virtually any computer or mobile device with Internet access.
  4. You’ll be able to work on your taxes, even if you’re not connected to the Internet.

You can speak to an expert via phone, chat, or live on-screen through one-way video chat (they can’t see you). You can share your TurboTax screen with your expert so they can guide you and answer your questions. You can have your refund directly deposited into a free to open checking or savings account with Credit Karma Money™. You can receive your refund as a check, whether you’re printing or e-filing. One of the most common reasons to call IRS customer service is to check your refund status.

Contact the Taxpayer Advocate Service

To help minimize your wait time, consider calling first thing in the morning or right before the IRS customer service line closes for the day. Local time, so calling as soon as they open in your area might be beneficial. While you can technically look up the EIN of another business, it depends on the type of business you’re dealing with.

Access additional help, including our tax experts

All conversations with our experts are documented in our system, so if you come back with another question, your tax expert can see what was already discussed.For a dedicated tax expert matched to your unique situation, choose TurboTax Live Full Service. We’ll use what you tell turbotax contact us to match you with a tax expert who understands your unique situation, has relevant expertise, and is local to your state (where available). We’ll use information about your tax situation, where you live, and more to match you with the right tax expert to handle your taxes.

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